December 20, 2023: The enterprise resource planning (ERP) industry increasingly incorporates AI chatbots into back-end ERP systems. Most ERP platforms now either offer integrations with third-party virtual assistant tools or use native chatbots. Chatbots can streamline the ability for customers and employees to find information, helping to improve the UX and increase worker productivity.
Equally, these chatbots help democratize access to complex ERP systems as they allow employees to engage without having a comprehensive knowledge of how the ERP system works. Based on these benefits, PwC predicts that every enterprise application will soon enable chatbot interfaces to implement existing workflows with generative AI.