IT leaders are uncertain about their organization’s ability to support AI’s growing use and demands.
The 2023 Global Tech Trends Survey by Equinix reported that merely 58% of global IT leaders (68% in the Americas) feel “very comfortable” with their “organization’s infrastructure [and] team’s ability to accommodate AI’s growing use.” IT leaders reported worrying most about increasing operating costs, insufficient internal knowledge, and slow speed of implementing new technologies like AI.
Still, most IT leaders in the Americas claimed that they currently use or will use AI for IT operations (91%) and cybersecurity (85%). Other top functions for AI included customer experience, research & development, and marketing. The survey respondents included 2,900 global IT decision-makers.
IT leaders are asked to support advanced technologies like AI despite competing priorities. That said, the AI vendor ecosystem is maturing, which can lower barriers to adoption for some enterprises.